Mondial Assistance's standard for quality service can be measured through its record of achievement in external customer service awards. Most recently, Mondial Assistance has been awarded the coveted International Customer Management Institute's (ICMI) Global Call Center of the Year Award and the Medallion of Excellence from the U.S. Senate Productivity and Quality Awards program, recognizing the highest levels of service, significant cost savings and overall client satisfaction.

At Mondial Assistance, customer satisfaction is the top priority. In fact, more than 90% of our customers surveyed tell us that they are highly satisfied or extremely satisfied with our service.

At Mondial Assistance, we continuously assess how to best enable our associates to provide the highest quality service. Whether it is ensuring that they have best-of-breed tools and technology, a comfortable and stimulating work environment, or well-trained and responsive managers, supporting our associates is a top priority.

Learn more about the Mondial Assistance Group quality standards and initiatives.

• Read more